Contacting Lexmark Help Desk

When contacting Lexmark Help Desk, make sure that you have the following information to expedite handling of issues:

• The PIN of your company, if provided.

• The version of LDD your printer is currently connected to.

  To obtain the version, do the following:

  1. Access Lexmark Management Console from your Web browser.

  2. From the top section of the page, click About.

• The version of the Print Management solution you are currently using.

  To obtain the version, do the following:

  1. Access Lexmark Management Console from your Web browser.

  2. Click the Solutions tab, and then select PrintReleasev2 in the Solutions section.

  3. From the Tasks section, select Summary, and then find the version section.