Job submission failed

Try one or more of the following:

Check the job status in the ActiveMQ queue

To access the ActiveMQ console, do the following:

  1. Open a web browser, and then type http://IPaddress:8160/admin/, where IPaddress is the IP address of the load balancer.

  2. Enter your credentials.

    Note: The default user name and password is admin.

Enable the ActiveMQ console

  1. From your computer, navigate to the install‑path \ActiveMQ\conf folder, where install‑path is the installation path of ActiveMQ.

  2. Using a text editor, open activemq.xml.

  3. Toward the end of the file, uncomment the import resource line. For example, change it from <!--<import resource="jetty.xml"/>--> to <import resource="jetty.xml"/> .

    • Restart the ActiveMQ service.
    • Restart the lpm-portal web application using the Tomcat management console or restart the Tomcat service.

  4. Save the file.

Check the log files

If an error occurs with mobile device submissions or e‑mail job errors are encountered, check the log files. The files are saved on each of the document conversion servers except for the Email Watcher log file. The logging level is set to WARN by default. To change it to DEBUG , update the log4j-config.groovy file in the apps\lpm\WEB-INF\classes and apps\idm\WEB-INF\classes folders.

Log files from jobs submitted using AirPrint

  • \Lexmark\Solutions\tomcat\logs\idm.log (Tomcat server)

  • \Lexmark\Solutions\tomcat\logs\lpm.log (Tomcat server)

  • \Lexmark\Solutions\ActiveMQ\data\activemq.log (Load balancer)

For jobs in pending status, navigate to the solutionInfo database, and then check the QUEUED_PRINT_JOB table for the Job_State_Reason column.

Tomcat server Lexmark solutions applications server service log file

The following log file contains processing information from the core Lexmark Print Management application and Tomcat service:

\Lexmark\Solutions\tomcat\logs\lsas.log

Load balancer Lexmark Email Watcher log file

The following log file contains processing information from the Lexmark Email Watcher service that runs in the Lexmark Print Management load balancer:

\Lexmark\Solutions\EmailWatcher\logs\*.log

Lexmark Management Console jobs and logs

  1. From Lexmark Management Console, click the System tab.

  2. From the System section, select Jobs or Log.

    Do any of the following:

    • To apply a filter, click Filters, and then configure the settings.

    • To remove a previously applied filter, click Reset Filter.

    • To filter the list view to only jobs in progress, in the Log State menu, select Running.

    • To view all log entries that apply to a specific job, from the jobs list, click the task ID of a job.

      Note: The log is automatically filtered for the selected task ID.

    • To stop a job, select the job, and then click Stop Task.

    • To refresh the jobs list or logs, click Refresh.

      Note: To set the jobs list to refresh on a timed interval automatically, select the Auto Refresh option, and then select a time interval.

    • To change the number of entries that appear, select a new value for the number of jobs or logs per page.

    • To export the jobs list or logs in comma‑separated values (CSV) format, click Export Report.

    • To export the audit logs, click Export Audit Log. The following information is shown when exporting audit logs:

      • All attempts to log in to and log out from Lexmark Management Console

      • All attempts to change the active user name or password

      • Creation, modification, and deletion of user accounts, groups, and privileges

      • All attempts to modify the privileges of a user account

      • All attempts to modify the LDAP settings from Lexmark Management Console