Cannot retrieve jobs

Make sure that your account from Active Directory has write access to the otherLoginWorkstations attribute

For more information, contact your system administrator.

Remove the proxy settings used for your printer

For more information, contact your system administrator.

Make sure that the Lexmark Print Management Client and the printer are connected to the same network

For more information, contact your system administrator.

Make sure that the Lexmark Print Management Client is not in Sleep or Hibernate mode

For more information, contact your system administrator.

Make sure that the user sending the print job from the printer is the same user logged in to the Lexmark Print Management Client

For more information, contact your system administrator.

Make sure that Lexmark Print Capture Service and Lexmark Print Release Service are running when you access Print Release on the printer

When using a card to log in, make sure to use the user account with administrator privilege in Active Directory and the Lexmark Print Management Client

For more information, contact your system administrator.

Make sure that NTP is enabled

  1. Open a web browser, and then type the printer IP address.
    Note: View the IP address in the TCP/IP section of the Network/Ports menu.

  2. Click Settings or Configuration, and then click Security > Set Date and Time.

  3. Select Enable NTP.

  4. Click Apply.

Make sure that the time on the printer matches the time on the Kerberos KDC

Make sure that the password created for Certificate Authority is correct

For more information, contact your system administrator.

Make sure that the service account username in Card Authentication and Print Release matches the username in the Lexmark Print Management Client configuration file

For more information on configuring Card Authentication, see the Card Authentication Administrator’s Guide.

Make sure that the HTTP or SSL port number in Print Release matches the port number in the Lexmark Print Management Client configuration file

Make sure that the user is granted access to the computer where the Lexmark Print Management Client is installed

  1. From the computer where the Lexmark Print Management Client is installed, run the command prompt as an administrator, and then type secpol.msc.

  2. From the Security Settings menu, click Local Policies > User Rights Assignment > Access this computer from the network.

  3. Set the security policy to its default value, or manually add a user or group to the policy.
    Note: If domain group policy settings manage the policy, then add them at the domain group policy level. Otherwise, your changes are overwritten the next time the group policy is modified.

  4. Click Apply.

Contact your Lexmark representative