Sender did not receive confirmation mail

Learn about the solution when the sender did not receive confirmation mail.

Make sure that the mobileprint parameters are correct

  1. From Lexmark Management Console, click Solutions > mobileprint.

  2. Make sure that the Confirmation Email from Address field has a valid email address.

Make sure that the email service parameters are correct

  1. From Lexmark Management Console, click Services > Email.

  2. Check if the information is valid in the following settings:

    • Email server host name / ip address

    • Password to log onto email server

    • User id to log onto email server