Jobs do not appear in the print release queue

Try one or more of the following:

Make sure to send the print job to the print queue

Make sure that the user account used when sending the print job is the same account logged in to the Print Release–enabled printer

For more information, contact your system administrator.

Make sure that Lexmark Serverless Print Management Print Release is installed on the printer to which you are sending the print job

For more information, contact your system administrator.

Make sure that the computer and the printer are connected to the same network

For more information, contact your system administrator.

Make sure that the user is granted read and write access to the Active Directory attribute

For more information, contact your system administrator.

Add a firewall exception to the Lexmark Print Management Client port number

A firewall may be blocking the communication between the printer and the workstation. Check the following:

  • A non‑Windows firewall is installed on workstations using the Windows operating system.

  • A non-Mac OS firewall is installed on workstations using the Mac OS operating system software.

The default port number for the Lexmark Print Management Client is 9443. For more information, contact your system administrator.

Make sure that the user is granted access to the computer where the Lexmark Print Management Client is installed

The following instructions are applicable only to Windows operating system users.

  1. From the computer where the Lexmark Print Management Client is installed, run the command prompt as an administrator, and then type secpol.msc.

  2. From the Security Settings menu, click Local Policies > User Rights Assignment > Access this computer from the network.

  3. Set the security policy to its default value, or manually add a user or group to the policy.

    Note: If the domain group policy is managing the security policy, then add them at the domain group policy level. Otherwise, your changes are overwritten the next time the group policy is modified.

  4. Click Apply.

Make sure that Kerberos is configured in your printer

Contact your Lexmark representative.