Print jobs submitted by the users do not appear in the print queue

Try one or more of the following:

  • Make sure that the user credentials are correct.

    • If the Print Management server is configured to connect to an LDAP server, then use your LDAP user name and password.

    • If the Print Management server is configured to support multiple domains, then select the domain and enter your user name and password.

  • For Microsoft Windows, make sure that the Lexmark Universal Print Driver for the shared printer is installed on your computer and that the port is configured for the Print Management server. For more information, contact Lexmark Help Desk.

  • For macOS, make sure that a compatible generic print driver is installed on your computer. For more information, contact Lexmark Help Desk.

  • Make sure that the document name and the user ID are correct, and that the user is not logged in with a different user ID when printing. For more information, see Print and Reprint Queues.

  • Make sure that the badge ID is registered to the correct user ID. For more information, see Badge.